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Testimonials |
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Read What Our Customers and Visitors Have to Say:
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"I visited a lot of trailer sales places, and talked to a lot of horse people. I kept hearing that EquiSpirit trailers were really good and very easy to haul. I logged on the website, checked out the company and called the number provided... In a very short time, Joe Walker phoned me, and we began to talk through the details of the trailer. Joe spent several hours on the phone with me talking through exactly what the problems were with my current trailer, and how EquiSpirit trailers were designed to prevent those problems. He had loads of good advice, and quickly addressed my concerns... He also talked me through all the issues of hauling---was my hitch correct and heavy enough to pull the horses, etc. The result was a trailer exactly like I wanted. I have no problem loading my horses. No more tail rubbing. I feel much more secure hauling in my new trailer. Joe provided the trailer with full length back doors, and a loading ramp. The doors are covered in rubber mats all the way to the window. The butt and chest bars are adjustable to allow for the height differences in the horses. The bars are also very large and thickly padded so my horse cannot lean on the door. In addition, I was able to get additional head room so my horse can move their heads freely, and he isn't pushed back into the back door, like in my first trailer. Needless to say, I an very pleased with my new trailer. It's quite attractive, and Joe did a terrific job of walking me through all aspects of the purchase. He took time to discuss all the features with me, while at the same time, giving me enough information on the options to decide what features would be helpful to me. When the trailer was delivered it was in perfect condition. It arrived right on time, with plenty of communication on when it was going to be delivered, and it was so clean! The driver took as much time as we needed to check it out, and make sure everything was in working order. Then Joe called as a follow-up to make sure everything was just as it had been specified and the delivery met my expectations. A new horse trailer is a very large purchase, and it's important to get what you want and what is safe for both the horses and the haulers. I felt that EquiSpirit certainly met those needs, and specifically Joe Walker was very concerned about meeting the expectations of the customer and ensuring safety for the horses and the hauler. I LOVE my new trailer!! - Thanks, Lovenia Casto", New Jersey |
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"We love the trailer. It's everything we expected. It's truly quality workmanship. When I compare it to many other makes of trailers they just don't compare. This one has it all. I'd recommend it to anyone and the service and custom attention I've received from you and EquiSpirit staff has been outstanding. Who said customer service is dead. I could not find a better, more caring company to work with me and my needs. ... Thanks for all your help. I know someone else that may be in the market in the next 6 months or so for a trailer. They want to take a look at mine. I'll pass your name onto them." - C. Loudon, New Jersey. |
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"After doing a lot of research on horse trailers I was drawn to EquiSpirit trailers because of all of the safety features available. As a novice trailer person, I wanted to make sure that I could eliminate a lot of the hazards of trailering. Of course I would still need to learn to pull the trailer, they didn't sell lessons. Ordering the trailer was very easy, Joe Walker was very helpful both on the emails as well as by phone. I received the trailer exactly when they told me it would be ready. Everyone I had contact with was very helpful. I received my trailer in July, 03 and have used it many times this year. Either I am a natural trailer puller or this is a very easy trailer to pull (I think it is the second one). I would strongly recommend this trailer to anyone." - Erin Moore, DVM, Pennsylvania |
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"Hi Joe, Sorry it's taken me so long to write. Frappe and I went to our first show with the new trailer on March 9. I am very happy with the trailer and he arrived more relaxed than he ever had in the slant load I had been hauling him in. We leave for a four day show on April 6. I promise I will send pictures etc. as soon as possible. Take Care" - Annette P., Sacramento, California |
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"Joe, My new horse trailer is great! Everything is so easy, it's a wonder that I ever trailered in anything else! One of the trailer windows was broken on a recent trip by gravel from a semi-truck, but it couldn't have been easier to replace. And, thanks to the safety glass there were no glass shards to worry about or clean up. When the weather breaks in Michigan, I'll take some pictures of my 18h Oldenburg enjoying his spacious trailer for you. Thanks"- Lauren Campbell, Michigan |
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"An honest, knowledgeable, patient salesman selling a wonderful, well designed, high quality trailer at a good price. What more could you ask for?" - Barbara Coyne, Navesink, New Jersey |
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"Dear Joe, Last year we realized that we could no longer put off getting a new trailer. Since we often camp out at endurance rides, we wanted to upgrade to a gooseneck that would allow a sleeping area and separate tack room, and we wanted a trailer that would last for decades. Deciding what we wanted was easy – deciding on which trailer was not. We had made various calls to trailer dealers in our area and had less than satisfying customer service. Finally we discovered your impressive website and emailed you for information about the EquiSpirit. Your response was immediate and full of information that immediately gave us confidence in both you and your product. Your website is fabulous – feedback from you and pictures of every detail of the trailer enabled us to purchase the trailer online. We never saw an EquiSpirit until ours arrived, and we were thrilled. You and the company did not disappoint us. In short, it was a pleasure to do business with you. Our friends are impressed with the trailer and we couldn’t be happier." - Pete and Beverley Fields, Maryland |
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"Hi, My trailer was delivered Friday, and I just wanted to let you know how pleased I am with it. The basic trailer itself is great, and the options I had added made it even better. The paint matches my truck beautifully, and I'm looking forward to hauling to shows with it. I am particularly happy with the safety features and ease of use -- after all, I found EquiSpirit after spending months doing research into trailer safety following a serious trailer accident. As a Veterinarian, I am also pleased with the features that make this a trailer that is healthy for the horses; the ventilation cannot be beat, and the adjustable chest and butt bars are great for my petite Arabian. Other trailers' chest bars pressed on her trachea when she lowered her head to eat from the hay bag, and I worried about her getting caught under the butt bar if she lost her balance; even more frightening, I worried about not being able to easily get her out if we had such a problem. That won't be an issue in this trailer! Delivery was easy and efficient; the driver answered my questions, even though most of them were pretty basic :) It was great. Ordering was also easy; Joe and Sandy e-mailed me multiple times to answer my questions, and we spoke on the phone a time or two to hash out last minute things -- no problems. Thanks for putting together such a great product!" - Susan Williamson, DVM, Maryland |
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"Joe, It's now been about four months since we received our two horse straight-load trailer and we've been very happy with the purchase. I appreciated your advice in configuring the various options and I'm really glad to have added the extra foot to the dressing room. As you know there was a problem with one of the brake backing plates when the trailer was delivered, and I was very impressed with the concern and efforts made to correct the problem by you and EquiSpirit. They clearly stand behind their trailers and will do whatever it takes to insure a quality product. Being a neophyte at trailering horses I can't compare this trailer with others, but I do know we had no difficulty training our horses to load and they seem to enjoy going on adventures. Thanks again for all your assistance and hand-holding as we went through the purchase process." - Doug Greig, Mountain View, California |
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"I absolutely LOVE my trailer. I can't go anywhere without someone asking for a tour or commenting on what a nice-looking trailer I have. Just this weekend I did a favor for a friend and moved two of her older retired horses to South Carolina. Neither horse had been on a trailer for at least 15 years, and one of them had only been on a trailer once or twice in her life. Both horses walked on like old pros and tolerated the trip very well. Zack was never a "difficult" loader, but now loading is a breeze whether I am with other people or by myself. And he always arrives at the show/lesson/etc happy and relaxed. I couldn't be more pleased (unless the trailer was self-cleaning)!!" (Sorry Amanda - we're still working on that option!) - Amada A., Atlanta, Georgia |
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"You could pretty much say I am thrilled with the trailer! The people who drove it out (Jerry & Brenda) were very nice and helpful. Jerry had to move (adjust) the hydraulic jack (very cool piece of equipment)... He was a very willing and capable guy. He went through everything we asked of him and more than once if needed. The awning was worth the added wait. It is so nice, and incredibly easy. It's a piece of cake for one person, I think we will be glad for the added feet (extra length) too. The trailer is beautiful, and overall, I couldn't be happier with it. I have had nothing but compliments on the trailer, everyone seems very impressed, including me! You may or may not know how the NV sun bakes here 1 mile up in the air. Again and again I am struck with amazement in way the trailer is able to keep cool. There is minimal shade here and none where I have my horse "Jake" boarded. Going inside the trailer is always a relief from the intensity of the massive blue cloudless sky. When you find the time, please send some of your business cards so I can give them to interested parties. Thanks for everything" - Susan A., Nevada |
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"After extensive research, I happened upon the Horse-Cents website and was instantly convinced that the EquiSpirit trailer was the one that I wanted. Joe was unfailingly kind, patient, and helpful in the decision making process, answering question after question in a prompt and reassuring manner. Rarely have I come upon anyone who takes all the time necessary to make the trailer-buying decision an easy one. Thank you Joe - you are my favorite Georgia peach." - Diane Draeger, California. |
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"Joe, Just a quick note to let you know how well the trailer is doing. I took it on our first long distance trip a few weeks ago, and it was amazing. Two horses, a two hour trailer ride in the hottest part of the day, and they weren't even damp when we got to the show grounds! This past weekend we did a day show, showing out of the trailer for the first time, and what a difference those extra few feet in the tack room make! We had room for everything, plus room to spread out, and the temperature in the tack room for changing was comfortable. With all the stress that showing can bring, what a relief to have a trailer that makes things easier! Thank you!" - Dona J. Hoffman, New Jersey |
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"Hi Joe, I had to take a moment to tell you how happy I have been with the service I have received from Horse-Cents Trailers, LLC and from you in particular. I was quite impressed with your website and all of the information you had on it. What sold me in the end, was your attention to detail, all of the little details on the trailer that I decided I just couldn't live without, and your personalized service. When I checked the price it fell right in line with what I had seen locally so there were no more obstacles to keep me from buying from you. But wow, to buy a trailer sight unseen off the internet, it seemed like a giant leap of faith, but one with a great foundation. Obviously, I took that leap, received my trailer and I love it. Thanks for the great service and the great trailer. I'm sure I will enjoy it for years to come. By the way, I think my friends are drooling! - Ginny Dye, Houston, Texas" |
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"Dear Joe, As you know, it was after extensive research that I found my way to EquiSpirit Trailers. I had been researching and looking at 2 horse gooseneck trailers with dressing rooms for some time. A friend recommended I look at EquiSpirit. I looked at your website and was most impressed with what I saw. I called the home office in North Carolina who was very helpful and referred me to yourself... I was pretty well sold just by what I saw on the website, but after seeing your trailer and all the features, I was ready to place my order. The main selling features for me were: the roominess, the great ventilation provided by large and well-placed windows, the safety catch on the butt bars, the number of features that were standard, and the choices of options, all at a great price. I placed the order, and the trailer was made to order and delivered to me in less than 6 weeks! I LOVE it! It pulls like it isn't there. My horses walk right on and are very relaxed while traveling. I want to thank you for your wonderful customer service. I made changes and added features, all with no problem whatsoever. You were wonderful in showing me how to hitch, unhitch, and how everything worked. Your continued interest and service to me is most appreciated. I couldn't recommend EquiSpirit and yourself more highly! Sincerely, Joni Fielding, Alpharetta, Georgia" |
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"Joe - The trailer is here! It is gorgeous. It exceeds my expectations. Looking at pictures doesn't do it justice. It is so well made, light and airy inside, with plenty of room in the both the stalls and the tack room. The attention to detail is amazing - the rubber stops for all the doors, the latches on the back doors, the lightness and ease of use of the ramp, the storage box in the tack room (that looks like a piece of fine furniture). I can't wait to use it. The gentleman who delivered the trailer was terrific. He called me several times to let me know where he was, showed up when he was supposed to, and was so polite and helpful. He gave me several tips on both the trailer and my truck, based on his own years of experience in trailering. He was very upset that he couldn't stop and wash the trailer before he delivered it (we are in the middle of a bad drought, and most of the car washes around here are closed or on restriction)... Hang onto that delivery company - they are a great advertisement and public relations representative for you. I have to tell you that this is the most pleasant experience I have ever had in purchasing anything. You, the folks at EquiSpirit, and the delivery company have combined to make this enjoyable. I feel like I haven't just bought a trailer, but made some new friends. Thank you, Dona J. Hoffman, Controller, Singleton Electric Co., Inc, Middletown, Maryland" |
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"I had been researching horse trailers for almost a year when I made my decision to purchase an EquiSpirit. I had heard wonderful things about the quality and comfort provided to the horses. When I made my decision to begin the process, it was on a Sunday evening. I certainly did not expect to hear back from someone that night... but I did! Joe from Horse-Cents, LLC in Lawrenceville, GA emailed me, answering all of my questions. Through several emails back and forth, we arrived at the perfect trailer to suit my needs and the needs of my horses. Joe then called me in order for us to speak "in person" about all the features of my trailer, just in case I had any last minute questions. All in all, this experience has been an excellent one. I trust Joe and Horse-Cents. I am confident that my EquiSpirit trailer will last my horses and my family for many many years." - Cara Nelsen, President Miko Animal Rescue and Sanctuary, Coxsackie, New York |
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"Joe, I am so impressed with our recent dealings, I feel you should be commended. EquiSpirit has clearly put a lot of thought and practical horse experience into designing a high-quality trailer that will meet the varied needs of today's horse enthusiasts. Even better than these wonderful trailers, though, is your no-pressure approach to selling trailers. When you and I discussed my special needs for a trailer that would safely and comfortably accommodate my 16.0hh+ Appaloosa sport horses, I sensed I was brainstorming with a colleague. I never felt pressured to buy or to choose something in excess of my needs. And your follow-up was simply excellent! You responded to my E-mails quickly, called me on the phone, and never left me hanging for additional information. I can't remember having a better experience shopping for such an important purchase as I had with you. Thank you for your very refreshing sales approach!" - Karri Henning, Birmingham, Alabama |
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"... I have no doubt I have driven Joe nuts with emails and questions, but he has handled me exceedingly well. I am willing to buy an expensive product from him sight unseen because of his thoroughness & professionalism. His website was the best, no other came close to expressing the genuine interest in the horse, the trailer & the needs of the owner. Absolute professionalism. That is how he brought me in & kept me." - Susan Almonte, Sparks, Nevada |
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"I appreciate your willingness to assist me with some helpful advice! I would like to complement you on your web site. I've poured over it and found it extremely informative and interesting. I've been looking around for a 2 horse walk-through and so far haven't found any locally that seem as good as yours. I also got Neva Scheve's book that you recommended and learned a lot from there." - Doug Greig, Mountain View, California |
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"Even though I have not bought from Horse-Cents (yet), they have the best looking and best priced trailers in the 3 states that are in my area. Joe is very knowledgeable and fast to answer any questions and has gone above and beyond the call of duty with me." - Lauri Sites, Virginia. |
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"The articles on the web site are very informative. I have not seen a better trailering site! I will keep the information you have sent. I plan to purchase a new trailer this spring; so, I have a little more consideration time. (I'm also considering a new vehicle). The web site information regarding weight limitations will help me with this. Thanks!" - Jana B., Ohio |
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"To Joe at Horse-Cents. Thanks for your openness and straight-forward answers to my questions. Your knowledge and assistance is greatly appreciated. It's nice to know a trailer salesperson who is also an engineer - or would that be an engineer who is also in trailer sales? - Either way, your replies to my technical questions sure helped get through the gobbledy-gook of horse trailering 101. Thanks!!" - G.H., Michigan |
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"I think your website is one of the best trailer web-sites out there!! I love the virtual tour. And the pricing guide." - Kelly S., Florida |
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"Dealing with Joe at Horse-Cents is the first experience of 'customer service' I experienced in 4 months of searching for a horse trailer. Joe was informative, responsive, and resourceful. I appreciate a salesperson that is committed to the safety and satisfaction of their customers, not just their own bottom-line." - Patty Barfield, Idaho |
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One that got away... "Joe, I want you to know, if good salesmanship and a gentlemanly manner were the only factors that mattered in buying my trailer, I would definitely have bought a trailer from you! Good luck with your business. Best regards" - Kirsten B., Atlanta, Georgia (This customer privately purchased a nice used trailer after shopping at Horse-Cents) |