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Frequently Asked Questions:Q: What materials are your trailers made of - steel or aluminum?Answer: Both! We use a Galvanealed Steel (virtually rust and corrosion proof) frame and interior walls with factory (steel mill) oven baked automotive-grade paint over a factory primer. We use an epoxy-based "powder coat" finish on certain high-wear interior parts, such as the center dividers, front post, butt & breast bars, etc.. This is the strongest, most durable finish known... better than anything else available. It costs us more, but the trailers stay looking new through the toughest wear and weather. The standard outer walls are aircraft grade aluminum with etching primer and factory (mill) baked-on enamel. Optionally, you can order polished stainless steel for the outer walls. Inside the walls is one inch of high-density Styrofoam insulation between galvanealed steel framing. Back to Top.Q: What type of flooring do you use?Answer: The floor is #1 grade (no large knots, no warps, no cracks) high pressure treated pine on strong galvanealed steel cross frame members. Wood floors are better than metal floors for many reasons. For example, they are: "softer" without vibration, stronger, and good insulators against noise, heat (especially radiating up off the road in the summer), cold, and vibration. They are easy to maintain and repair if necessary. Our wood floors carry a Lifetime warranty! We use the finest quality rubber mats made. Our mats are 5/8" thick and of "closed-cell" rubber that is specially formulated to compress just the correct amount to allow the horse's hoofs to "sink in", providing them great traction and stability while under tow. Our floor mats are in perfectly sized sections to easily remove and clean them. Wall mats are securely attached and go half-way up the horse stall walls. Back to Top.Q: What type and color roof are on your trailers?Answer: We use a white one-piece 4-layer foam-core molded fiber-glass roof with galvanealed steel "ribs" molded into the roof. This makes a strong "roll-cage" to protect your horses in the terrible event of a trailer accident / roll over. Metal roofs are hot, noisy, and peel back like a sardine can in an accident.... ours won't. A white roof is essential for solar reflection outside and good lighting inside (which is why your ceiling at home is white). Our roof has no seams and a gently curved top contour... it won't leak. Fiberglass is a good insulator (most homes are insulated with fiberglass in the walls), our roofs do not feel like a stove-top on a hot summer day. Back to Top.Q: Why don't you sell slant-load trailers?Answer: In fact, our 3-Horse Gooseneck model is a combination straight-load / slant-load - so we certainly know how to make excellent slant-load trailers. The fact is, we know that most horses, certainly those larger than 15 hands, travel better and safer in a straight-load / walk-thru trailer. While this statement will raise the neck hair of many slant-load owners, it is a fact. Consider several key issues:
Q: Do you sell "step-up" trailers? I've had a bad experience with ramps.Answer: We regret you had a bad experience and hope no one (human or horse) was injured. However, we are confident you did not have that experience with one of our trailer ramps. Our standard trailers are ramp-loads, and we have the best ramp in the industry. We do also offer a step-up option which includes rubber-lined, full-height rear doors and a rubber leg protector (bumper) at the floor. Please see the Optional Features page, "Body Features" sub-section, for pricing. When looking at ramps, consider the following points:
Q: What about trailer brakes? My friend says I don't need them. How do they work?Answer: Towing live horses without trailer brakes is like driving your car at night without brakes, headlights or seatbelts; sure it could be done - but it is dangerous, foolish, and probably illegal. Don't do it! Thirty-one states require brakes on at least one axle (2-wheel brakes) and 11 states require brakes on both axles (4-wheel brakes) on trailers over 3000 lbs Gross Trailer Weight (GTW). In addition, 3 of those states that require single axle brakes on trailers over 3000 lbs require 4 wheel brakes on trailers over 4,000 lbs. No matter how light your trailer is, when it is loaded with 2 or more horses it will weigh 3000 lbs or more! The remaining states that do not require brakes per se have regulations that require the ability to stop the combination of tow vehicle and trailer without sway from a specified speed over a specified distance. Without brakes, the trailer will push against the tow vehicle every time you stop. With just the slightest amount of sway, the trailer can jackknife causing you to lose control of both the trailer and tow vehicle. Trailers come equipped with several different types of brakes, but electric brakes - like used on our trailers - are the most common type. Electric brakes require a Brake Controller, an after-market control device that senses when and how strongly the tow vehicle's brakes are being applied, that sends the correct amount of current to the trailer's brakes via the main electrical connection plug. When the brake controller is adjusted properly, stepping on the tow vehicle's brake pedal activates the trailer's brakes just slightly (milliseconds) after the tow vehicle's brakes. Because the control box is located on the dashboard within reach of the driver, it is possible to activate the trailer's brakes "manually" - without stepping on the tow vehicle's brake pedal . If the trailer starts to sway while you are driving, you can work the trailer brakes by hand and regain control of the trailer without braking your vehicle. To our knowledge, no new vehicles come equipped with Brake Controllers; they are after-market accessories sold and installed by most shops that install hitches. Prices range from approximately $75 to $125 plus installation. Most newer vehicles come "electric brake controller ready", which means they have the extra wiring, fuses, etc. necessary for safe and proper installation of the controller. Installing and wiring the controller is typically not a job for the average person. If not done correctly, the controller may be destroyed, the tow vehicle's electrical system damaged, and/or the trailer's brakes will not function. We recommend professional installation and initial adjustment of the controller. Fine-tuning most controllers is easy and required as you change towing conditions (i.e., adding / removing horses from the trailer). Back to Top. Q: What is a "break-away" brake? Does it cost extra?Answer: The break-away brake is a safety device that will activate the trailer's brake system in the event the trailer becomes separated from the tow vehicle while under tow. Currently, 17 states require a break-away system on private / recreational horse trailers; all states require them on horse trailers used for (or legally considered) "commercial" purposes. By law, it must activate the trailer's brakes for 15 minutes - which is a long time. All our trailers come equipped with a break-away brake system at no extra cost. The system is powered by a rechargeable battery housed inside the trailer (out of the weather - away from corrosive road salt, rain, etc.). The system is triggered by a stainless steel cable that attaches from the break-away switch to somewhere on the tow vehicle - but NOT THE HITCH. In the event that the tow hitch or ball were to fail and the trailer drop completely off the tow vehicle, the cable pulls the "safety pin" tripping the switch and activating the emergency brakes. Back to Top. Q: Are safety chains really necessary? How do I hook them up?Answer: Forty-six states require safety chains on tag-along trailers and 29 of those states also require them on gooseneck trailers. The remaining states strongly recommend safety chains. The safety chains should be attached to the frame of the vehicle or to the frame-mounted hitch. They should be crossed underneath to catch the trailer in a sort of "cradle" if the trailer comes off the ball. The chains should not touch the ground and they should be long enough to allow the trailer to turn corners without pulling. Trailers do come off, especially if they have not been properly hitched or if equipment fails. Don't take a chance - use safety chains! Back to Top. Q: What type of hitch do I need for my tag-along trailer?Answer: A frame mounted Class III or Class IV receiver hitch is mandatory for safe hauling, and is the only hitch that is legal in all states. This type of hitch is bolted or welded to the frame of the tow vehicle and has a square receiver for a slide in ball mount (called a draw-bar). The draw-bar itself can be purchased with the proper drop so the trailer travels absolutely level. A trailer that is not level will not tow properly and may sway or wear the tires unevenly; there is also a likelihood that the trailer could pop off the ball. Our tag-along trailers require the top of the ball to be as close as possible to 17-1/2 inches off the ground when parked on a level surface. Please see our Trailering Tips pages Getting Hitched? and More Hitching Help for additional information. Back to Top. Q: Will your gooseneck trailer fit my truck? How do I adjust / level the trailer?Answer: Our gooseneck (GN) trailers will work with either short-bed or long-bed pick up trucks, unlike most of the others that require a long-bed. What is the issue? With most GN trailers, when mounted on a short-bed truck, you have very little clearance between the GN nose and the rear of the truck's cab. When turning at a sharp angle to back into a parking place, the corner of GN nose "jack-knifes" into your cab - crushing the truck's window, cab, and damaging the trailer too. Our trailer's wedge shaped aerodynamic nose prevents this from happening - and provides you with better fuel mileage and more stable towing. Adjusting your GN trailer to correctly fit your truck for level towing is done via the 4 adjusting screws on the trailer's GN hitch coupler. This is not hard, although it seems like a lot of steps. Most truck & trailer owners can do this themselves - but if you are uncomfortable, your hitch shop should do it for little or no charge. Follow these steps to quickly and safely level your trailer:
WARNING: An optical illusion is created due to having the wheels near the rear of the trailer... then the bed under the GN nose. To most folks, a perfectly level (as verified by a carpenter's level on the frame) trailer looks nose high. Don't be fooled... use a level (or tape to measure the height above ground along the bottom frame of the trailer) to verify your levelness... not your eyeballs. Back to Top. Q: Should I use shavings in my new trailer?Answer: This is a surprisingly "touchy subject". I do not recommend or endorse using shavings in our trailers at all... as they mostly defeat the effect of the rubber mats. The mats are designed (thickness and density) to allow the horse's hoof to compress and sink into the mat a small amount. This has the same effect as a tea cup in a saucer... it holds the hoof in place - even if the floor is wet. Shavings defeat this effect and actually make the trailer floor more slippery to the horse. Some customers want to use shavings around the horses' butt to help with clean up... but we recommend never using them under the legs. Also - leaving shavings in your trailer will produced sticky condensation spots on the ceiling. Shavings always have some (and attract more) moisture... and some sap. Inside a closed trailer, this produces a green-house effect. In the heat, the shavings release moisture and some sap... when the evening comes, this condenses on the ceiling and later drips back to the shavings... which holds the moisture until the next day. This cycle goes over and over... leaving dark brown spots on your ceiling. So, if you insist on using shavings, please only use them under the horses' butt, and always clean them out of the trailer after each use. Back to Top. Q: Is financing available?Answer: With acceptable credit - YES ! Please see the Purchasing Info page. Back to Top. Q: Why is there a delivery charge? What if I pick up the trailer myself?Answer: Our trailers are made in Wisconsin. Once completed and inspected (twice), they are towed by professional drivers to your door (or barn/stable). This transportation service is not free. Similar to the automobile industry, we charge a "normalized" transportation / freight fee to the customer. Ford Motors charges $715 to deliver a 2002 truck anywhere in the lower 48 states... regardless if you are next door to the factory or on the other end of the country. We have a little more balanced fee schedule... we charge less if you are close, and more if you are further away. If you wanted to pick up your trailer at the factory and drive it away yourself, you would not need to pay any delivery fee. Nothing is shipped or delivered "for free", if another trailer manufacturer doesn't specifically charge for freight from the factory to your pick-up point, they have simply added extra "padding" into their pricing structure. We tell you what our freight fee is, and why it is there. Back to Top. Q: What is your warranty policy?Answer: Our warranty is very simple; for the total trailer - from nose to tail, frame to roof, we warrant it to be free from defects in material and labor for 3 years. The structure of the trailer (e.g., frame, doors, ramp, roof, siding, etc.) is warranted for 7 full years! There are 4 exceptions:
We handle warranty issues in a simple and unique fashion. Everything on a horse trailer can be fixed by an automotive, RV/Camper or trailer repair shop - it's either body work, frame work, painting, or simple mechanical (i.e., brakes, axles, hinges, etc.). Therefore, we allow our customers to take their trailer to any shop in their local area. We confirm with the shop the nature of the problem and what they will do to repair it, then we pay them directly over the telephone with a credit card. In those cases where a shop does not accept credit cards or coordinating with all the required parties is difficult, we either mail a check to the shop or reimburse the customer directly. Simple, effective, and customer friendly! Back to Top.
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